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Why haven’t I received the confirmation of my order?

If you have received the charge on your credit card but you still haven’t received the order confirmation, please contact our customer service. (E-mail: , number +39 327 118 0483)

Is it possible to track my order?

Yes, it is. Once the shipping has started you will receive a tracking link via email where you can trace the product.

Can I cancel my order, or make changes to it?

You can change your address within 2 hours from the time of the order by writing an e-mail to or by contacting the number +39 327 118 0483 .

What destinations do you deliver to?

We deliver to Andorra, Armenia, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Hungary, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Portugal, San Marino, Serbia, Slovakia, Slovenia.

Do you accept payment per instalment?

Yes, we do. Via Splitit you can buy ProLon® for the price of a coffee per day.

Which payment methods are accepted?

Different payment methods are accepted. You find them in the footer of the website.